Refunds & Returns

Returns Information

I pride ourselves on offering the highest quality bedding sets, I know you will love them. Sometimes though, there can be situations where products need to be returned. I aim to help you get through those times as painlessly as possible.

I will replace any of our products that arrive damaged as quickly as possible.

Incorrect Delivery:

If I happen to send you incorrect products, I apologize in advance! Please call or email me as soon as soon as possible and I will deliver to you the correct machine. This will occur at no cost to you.

Returns:

Since all of my items are handmade, I'm sorry but I cannot offer return or cancellation of orders on personalized Items. I will accept returns on items that are not personalized. That is why I confirm all orders before I put it in my production queue. Please check your email after you place your order.

I stand behind the quality of my products, so if something is not right I will do all I need to do to correct it through repairs or replacement.

If you are unsure of anything, feel free to message me before placing your order. 

Please note, shipping past the estimated ship date does not qualify you for a refund or cancellation.

No returns on used beddings. The box must be intact. A 10% restocking fee may apply.

Payment of Refunds:

Where a refund is necessary for any reason the funds will be transferred back to the original credit card or account that was used to purchase your order. Please allow 5-10 business days. 

Damages:

I do our absolute best to insure that the product arrives to our customers not damaged.

Please inspect the packaging of your item(s) when they arrive, if you notice any major damage, please take pictures of it.

If your item(s) do arrived damaged, please send photos to help@dreamybeddings.com and I will process an insurance claim on your behalf. Claims must be reported within 24 hours. I am not responsible for anything later than 24 hours.

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